Frequently Asked Questions
Starting therapy can bring up a lot of questions. We're here to make the process as comfortable and transparent as possible. If you don't see your question below, please reach out—we're happy to help.
Where are you located?
We currently serve clients from our New Hampshire offices, including Bedford, Littleton and Berlin, with telehealth services available for VT & NH residents.
Who do you work with?
Our clinicians work with children, adolescents, adults, couples, and families.
Getting Started
How do I become a client?
Getting started is simple:
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Contact our office by phone or email.
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Complete your intake paperwork.
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Verify insurance or discuss self-pay options.
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Schedule your initial evaluation.
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Begin working with a clinician who best fits your needs.
How long is the first appointment?
Initial evaluations are generally 60–90 minutes, depending on your needs and the type of services requested.
How often will I attend therapy?
Most clients begin with weekly appointments. As progress is made, sessions may become biweekly or monthly based on your treatment goals.
Insurance & Payment
Do you accept insurance?
We accept many commercial insurance plans. Coverage varies by clinician and service.
Our office can help verify your benefits before your first appointment.
Many clients choose to use out-of-network benefits or pay privately. We can often provide documentation (a superbill) for possible reimbursement if your insurance plan offers out-of-network coverage.
Do you offer self-pay appointments?
Yes. Self-pay services are available for clients who prefer not to use insurance or who are seeking services not covered by insurance.
Do you have a sliding fee scale?
Yes. Willow & Sage offers a Sliding Fee Discount Program for eligible clients based on household income and family size.
Please contact our office to learn more.
Therapy Services
What issues do you treat?
We commonly work with:
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Anxiety
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Depression
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Trauma and PTSD
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Complex PTSD
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OCD
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ADHD
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Grief and loss
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Relationship concerns
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Stress and burnout
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Life transitions
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Emotional regulation
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Attachment concerns
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Chronic nervous system dysregulation
What therapy approaches do you use?
Treatment is individualized and may include:
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EMDR Therapy
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Somatic Therapy
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Cognitive Behavioral Therapy (CBT)
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Acceptance and Commitment Therapy (ACT)
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Dialectical Behavior Therapy (DBT)
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Attachment-focused therapy
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Mindfulness-based interventions
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Neuroscience-informed psychotherapy
Appointments
What is your cancellation policy?
Please provide at least 24 business hours' notice if you need to cancel or reschedule an appointment.
Late cancellations or missed appointments may be subject to a cancellation fee.
What if I'm running late?
Please call our office as soon as possible.
Depending on scheduling availability, we may shorten your session or need to reschedule.
Privacy
Is therapy confidential?
Yes.
Your privacy is protected by state and federal confidentiality laws, including HIPAA.
There are limited legal exceptions, such as situations involving immediate safety concerns, suspected abuse or neglect, or court orders, which your clinician will review during informed consent.
Still Have Questions?
We're here to help.
Willow & Sage Mental Health
📧 phoebelannon@willowandsagementalhealth.com
Whether you're looking for therapy, EMDR, neurofeedback, qEEG Brain Mapping, neuromodulation, or simply aren't sure where to begin, we'd be happy to guide you toward the services that best fit your needs.